Exact location
City, district, road, building, gate or a clear nearby landmark.
Emergency contact information, not triage or first aid
The 120 number and non-clinical call fields are source checked against National Health Commission guidance. This page does not assess symptoms, decide urgency or replace the dispatcher and responding professionals.
What to tell the operator
Location first, then follow the questions
Reachable number
A phone number the dispatcher or ambulance team can call back.
Short description
Briefly state what happened and answer the dispatcher’s questions without guessing.
Useful Mandarin
Keep these phrases visible
Speak slowly. Show the Chinese text to someone nearby if that is faster.
While help is being arranged
Keep the route clear
Send someone to meet the team at the gate when possible Keep the callback phone line available Collect identification and an existing medicines or allergy list Follow the dispatcher’s current instructions
Source reference