At a glance
Practical information
Address12 Lingyin Road, Xihu District, Hangzhou, Zhejiang浙江省杭州市西湖区灵隐路12号
Provider typePublic hospitalInternational services: not confirmed
Languages listedNo current spoken-language or interpreter coverage published; arrange support before arrivalAvailability can vary by department and shift.
Profile review14 July 2026Confirm details directly before travelling.
Published service hours: Lingyin general outpatient service: Monday–Saturday, 08:00–12:00 and 13:30–17:00; Sunday only the published Western-medicine internal clinic opens. Emergency service: 24 hours.
Appointments
How to contact and request an appointment
Use a provider-published channel to confirm the correct campus, department, clinician availability, accepted ID and estimated charges.
Published booking routes
- Official Zhejiang Hospital WeChat account or service account, Alipay Internet Hospital mini program, or Anzhener digital-health service
- 114, 12580, 96365 or 116114 (provider-listed 24-hour telephone appointment routes)
- Mobile app, provider website, hospital self-service machine, clinician appointment or contracted-community referral
Important limits
- This profile is for the Lingyin Campus at 12 Lingyin Road. The provider also operates the Sandun Campus at 1229 Gudun Road, so check the campus on every booking.
- The current provider guide explicitly includes passports among accepted real-name registration documents.
- The guide says Lingyin Campus does not operate a fever clinic or seasonal intestinal clinic; confirm the appropriate current campus before travel if either route is needed.
Service scope
What the published sources describe
These are access or coordination services stated in published source pages, not a quality ranking or guarantee of availability for a particular patient.
- General outpatient and inpatient care
- 24-hour emergency service
Insurance and payment
Verify the exact payer route before care
The checked provider guide links local medical-insurance information but does not publish current international commercial-insurance or direct-billing terms. Confirm insurer, plan, service, preauthorization, guarantee of payment and deposit; otherwise expect self-payment.
Ask both the hospital and insurer
- Is this exact hospital, department and service eligible?
- Is pre-authorization or a guarantee of payment required?
- Will the hospital bill the insurer directly or must you pay first?
- What deposit, deductible, copayment or excluded charge remains?
- Which itemized records are needed if direct billing fails?
Emergency access
Check the correct urgent route
The provider’s 2025 guide states that emergency service operates 24 hours. It does not publish a dedicated foreign-patient entrance, hotline or language service; call 120 for public ambulance dispatch.
For a medical emergency in mainland China, call 120. A hospital’s own urgent-care number is not a substitute for public ambulance dispatch.
Evidence
Sources used for this profile
Links open the source page used for this profile. Content can change after our review date.
Field-level evidence register
The provider’s current guide and contact section publish 12 Lingyin Road for Lingyin Campus and distinguish it from Sandun Campus.
Open field sourceThe provider lists seven appointment route categories, including official digital channels, four 24-hour telephone services, self-service machines and its website; passports are listed as accepted registration ID.
Open field sourceThe checked current guide does not state which spoken languages or interpreter services are available; no language capability is inferred from an English website link.
Open field sourceThe provider’s 2025 guide states that emergency care operates 24 hours but does not publish a foreign-patient entrance, dedicated hotline or language coverage.
Open field sourceThe checked current guide does not publish international commercial-insurance acceptance, direct-billing, plan, authorization, guarantee-of-payment or deposit terms.
Open field source