At a glance
Practical information
Address555 Youyi East Road, Beilin District, Xi'an, Shaanxi陕西省西安市碑林区友谊东路555号
Provider typePublic hospitalInternational services: not confirmed
Languages listedForeign-language and interpreter support were not published in the checked official sourcesAvailability can vary by department and shift.
Profile review14 July 2026Confirm details directly before travelling.
Published service hours: The health commission publishes administrative hours of 08:00–12:00 and 14:00–17:30 on workdays; these are not clinical or emergency hours. Check the booked department separately.
Appointments
How to contact and request an appointment
Use a provider-published channel to confirm the correct campus, department, clinician availability, accepted ID and estimated charges.
Published booking routes
- Official Xi'an Red Cross Hospital WeChat account: Internet Hospital → Appointment Registration
- Official hospital mini program or Alipay service
- +86-29-8366-1911 (provider-published 24-hour telephone appointment service)
- South Campus self-service machines; the provider describes Chinese-ID input and does not confirm passport compatibility
Important limits
- This profile is for the South Campus; the hospital also operates a North Campus at 666 North Jianyuan 2nd Road.
- The digital and self-service instructions refer to a Chinese identity number. Call the provider before travel to confirm passport registration and use a staffed route if required.
Service scope
What the published sources describe
These are access or coordination services stated in published source pages, not a quality ranking or guarantee of availability for a particular patient.
- General and orthopaedic outpatient care
- Provider telephone and digital appointment routes
- Licensed emergency medicine service; campus details require confirmation
Insurance and payment
Verify the exact payer route before care
The health commission identifies the institution as a designated basic-medical-insurance hospital, but no current commercial or overseas insurer network was verified. Direct billing, plan eligibility, pre-authorization and deposit requirements are unknown.
Ask both the hospital and insurer
- Is this exact hospital, department and service eligible?
- Is pre-authorization or a guarantee of payment required?
- Will the hospital bill the insurer directly or must you pay first?
- What deposit, deductible, copayment or excluded charge remains?
- Which itemized records are needed if direct billing fails?
Emergency access
Check the correct urgent route
Verification due: the health commission lists emergency medicine within the hospital's licensed services, but the checked pages do not confirm the South Campus entrance, operating hours or foreign-language support. Call 120 for public ambulance dispatch.
For a medical emergency in mainland China, call 120. A hospital’s own urgent-care number is not a substitute for public ambulance dispatch.
Evidence
Sources used for this profile
Links open the source page used for this profile. Content can change after our review date.
Field-level evidence register
The Xi'an Health Commission publishes the South Campus at 555 Youyi East Road and separately identifies the North Campus.
Open field sourceThe provider lists WeChat, mini-program, website, self-service, Alipay, in-clinic and 24-hour telephone routes; its instructions do not establish passport compatibility.
Open field sourceThe checked provider booking page offers an English-navigation link but does not publish foreign-language clinical or interpreter coverage; page language alone is not evidence of care language.
Open field sourceThe health commission lists emergency medicine among institutional services but does not allocate it to a campus or state hours, entrance details or language support. The hospital service-centre number is not presented as 120 ambulance dispatch.
Open field sourceGovernment designation for basic medical insurance does not establish acceptance of any foreign or commercial plan, direct billing, authorization or deposit terms.
Open field source