At a glance
Practical information
AddressFourth Inpatient Building, No. 37 Guoxue Alley, Wuhou District, Chengdu, Sichuan四川省成都市武侯区国学巷37号第四住院大楼
Provider typePublic hospitalInternational services: listed
Languages listedEnglish interface for selected Huayitong functions, Chinese and English assistance through the International Medical Center; confirm the clinician and shiftAvailability can vary by department and shift.
Profile review29 July 2026Confirm details directly before travelling.
Published service hours: The current provider appointment guide does not publish one unified International Medical Center appointment-office schedule. The general Emergency Department is listed as 24/7, but that does not establish IMC booking hours; confirm the appointment line or email before travelling.
Appointments
How to contact and request an appointment
Use a provider-published channel to confirm the correct campus, department, clinician availability, accepted ID and estimated charges.
Published booking routes
- Huayitong app English route: set the phone system language to English, install Huayitong from an official domestic app store, register by email and create an electronic health card with a valid passport.
- +86-28-8542-2408 (International Medical Center outpatient appointment line)
- wchscuimc@163.com (provider-published International Medical Center appointment email)
- After creating the electronic health card, provide the registration number and the minimum personal information requested by the center, then obtain an explicit appointment confirmation.
What to confirm when booking
- 01
Create or recover the Huayitong account, register the West China Hospital electronic health card with the valid passport and record the registration number before requesting the IMC appointment.
- 02
State the requested department, main concern, preferred dates and whether the request is for outpatient care, referral coordination, admission planning or follow-up.
- 03
Obtain confirmation of the date, time, clinician, department, Huaxi campus and Fourth Inpatient Building arrival point rather than treating an email or call as a confirmed slot.
- 04
Confirm the working language for the specific clinician and appointment; an English app route and IMC assistance do not guarantee every department or shift.
- 05
Ask for the current consultation fee, likely additional charges, payment route and insurer or TPA authorization requirements before travelling.
Important limits
- The current English appointment guide says Huayitong is available through domestic app stores and that the English route supports appointment registration, online payment and report inquiry. Confirm current app-store availability for the user's device.
- The provider requires a valid passport to create the electronic health card and tells patients to retain the registration number used for IMC booking.
- The current appointment page publishes wchscuimc@163.com despite the third-party email domain. Re-open the provider page before use and avoid sending unnecessary sensitive records.
- The general Emergency Department and the International Medical Center are separate routes. The hospital telephone is not the public 120 ambulance number.
- An older IMC page contains an apparent extra digit in an emergency number; this profile uses the separate current emergency page.
Service scope
What the published sources describe
These are access or coordination services stated in published source pages, not a quality ranking or guarantee of availability for a particular patient.
- Huayitong English appointment registration
- Passport electronic health-card registration
- Online payment and report inquiry through Huayitong English mode
- International outpatient coordination
- General-practitioner access through the International Medical Center
- Specialist appointment coordination
- Inpatient coordination
- Referral and transfer coordination
- Insurance and direct-payment coordination
- General hospital department and doctor directory
- General 24/7 Emergency Department through a separate route
Costs and room rates
Request the current daily room rate and a complete estimate
The provider pages checked do not publish a complete current itemized tariff for International Medical Center outpatient, emergency or inpatient care. Ask for a dated estimate covering the intended clinician, tests, imaging, medicines, supplies, procedure, observation, room, nursing and admission route. The current direct-payment workflow still depends on insurer or TPA arrangements and a confirmed undertaking; otherwise the patient may need a different payment and reimbursement route.
Ask the admissions or international team to confirm
- 01
What is the consultation or service base fee for this clinician, department and care route on the intended date?
- 02
Which tests, imaging, medicines, supplies, procedures, observation, room, nursing or specialist charges are additional?
- 03
Is an outpatient or admission deposit required, when is it recalculated, and how is any unused balance returned?
- 04
Which payment methods are accepted, and will the hospital provide an itemized statement, invoice and records usable for a claim?
- 05
Has direct payment been confirmed for this insurer or TPA, plan, service and date, including the undertaking, deductible, copayment, exclusion and patient balance?
Insurance and payment
Verify the exact payer route before care
The provider's current Medical Insurance & Billing page publishes an Insurance and Direct Payment Services workflow. It distinguishes signed insurer or TPA routes from other domestic or overseas representative routes and relies on a confirmed letter of undertaking before the visit. This does not establish direct payment for every insurer, plan, service or date. Confirm network status, authorization or guarantee, undertaking, deposit, deductible, copayment, exclusions and any patient balance with both sides.
Ask both the hospital and insurer
- Is this exact hospital, department and service eligible?
- Is pre-authorization or a guarantee of payment required?
- Will the hospital bill the insurer directly or must you pay first?
- What deposit, deductible, copayment or excluded charge remains?
- Which itemized records are needed if direct billing fails?
Emergency access
Check the correct urgent route
The general West China Hospital Emergency Department—not the International Medical Center appointment office—publishes 24/7 service for most emergencies and contacts +86-28-8542-2761 and +86-28-8542-3712. It lists exclusions for stomatological, obstetric and gynaecological cases and some paediatric cases. When safe, confirm the appropriate specialist route; call 120 for public ambulance dispatch.
For a medical emergency in mainland China, call 120. A hospital’s own urgent-care number is not a substitute for public ambulance dispatch.
Evidence
Sources used for this profile
Links open the source page used for this profile. Content can change after our review date.
Field-level evidence register
The provider places the Huaxi-campus International Medical Center in the Fourth Inpatient Building at No. 37 Guoxue Alley.
Open field sourceThe current provider guide publishes Huayitong English registration steps, passport electronic health-card creation, +86-28-8542-2408 and wchscuimc@163.com for IMC outpatient booking.
Open field sourceThe provider documents an English Huayitong route for selected functions. Clinician and shift language still require direct confirmation.
Open field sourceThe separate current emergency page publishes the two general Emergency Department numbers, 24/7 status and specialty exclusions.
Open field sourceThe current provider page shows insurer or TPA and representative paths leading to a confirmed letter of undertaking before care; exact eligibility remains conditional.
Open field source