At a glance
Practical information
Address4/F, Zone C, Surgical Building, 1017 Dongmen North Road, Luohu District, Shenzhen, Guangdong广东省深圳市罗湖区东门北路1017号深圳市人民医院外科楼C区4楼
Provider typePublic hospitalInternational services: listed
Languages listedMultilingual service through the International Medical Department, Chinese-English bilingual mini-programAvailability can vary by department and shift.
Profile review14 July 2026Confirm details directly before travelling.
Appointments
How to contact and request an appointment
Use a provider-published channel to confirm the correct campus, department, clinician availability, accepted ID and estimated charges.
Published booking routes
- +86-755-22948470 (International Medical Department)
- +86-18122078630 (duty mobile and official WeChat)
- international@szhospital.com
Important limits
- The published 24-hour number is for aeromedical rescue and transport; it is not evidence of a 24-hour walk-in international emergency department.
- The provider describes multilingual service without publishing a complete language-by-department schedule; confirm the language needed when booking.
Service scope
What the published sources describe
These are access or coordination services stated in published source pages, not a quality ranking or guarantee of availability for a particular patient.
- International outpatient coordination
- International inpatient coordination
- Multilingual coordination
- Insurance authorization support
Insurance and payment
Verify the exact payer route before care
The provider states that the department works with international commercial insurers and TPA organizations for direct settlement. Confirm the current insurer, plan, service, authorization and patient charges.
Ask both the hospital and insurer
- Is this exact hospital, department and service eligible?
- Is pre-authorization or a guarantee of payment required?
- Will the hospital bill the insurer directly or must you pay first?
- What deposit, deductible, copayment or excluded charge remains?
- Which itemized records are needed if direct billing fails?
Emergency access
Check the correct urgent route
Verification due: the provider lists a 24-hour aeromedical rescue and transport line, not a confirmed 24-hour walk-in emergency department for the International Medical Department. Call 120 for public ambulance dispatch.
For a medical emergency in mainland China, call 120. A hospital’s own urgent-care number is not a substitute for public ambulance dispatch.
Evidence
Sources used for this profile
Links open the source page used for this profile. Content can change after our review date.
Field-level evidence register
The 2026 provider notice gives the department's building, floor and Luohu address.
Open field sourceThe provider publishes an international-department line, duty mobile/WeChat and email.
Open field sourceThe provider states multilingual services and a Chinese-English bilingual mini-program; it does not publish a full language schedule.
Open field sourceOnly a 24-hour aeromedical rescue and transport line is published; walk-in emergency hours for this department are not confirmed.
Open field sourceDirect settlement with multiple insurers and TPAs is described, but eligibility remains insurer-, policy-, service- and authorization-specific.
Open field source