At a glance
Practical information
Address20 Yintian Road, Xixiang Subdistrict, Bao'an District, Shenzhen, Guangdong广东省深圳市宝安区西乡街道银田路20号
Provider typePrivate hospitalInternational services: listed
Languages listedMultilingual accompaniment, English service documented by Qianhai's official English guideAvailability can vary by department and shift.
Profile review14 July 2026Confirm details directly before travelling.
Appointments
How to contact and request an appointment
Use a provider-published channel to confirm the correct campus, department, clinician availability, accepted ID and estimated charges.
Published booking routes
- Official WeChat account '深圳恒生医院' or Health 160
- Health 160 website or app
- WhatsApp: +86-191-4641-0160
- +86-191-6622-5132 (Hong Kong and Macao patient service contact published by Qianhai; request international-service coordination)
Important limits
- Request the required language when booking; a multilingual team does not guarantee that every clinician, department or shift is bilingual.
- Ask the coordinator to confirm the department, clinician, time, price basis and insurance pathway before travel.
- The published patient-service contact is not an ambulance or emergency-dispatch number.
Service scope
What the published sources describe
These are access or coordination services stated in published source pages, not a quality ranking or guarantee of availability for a particular patient.
- International-patient information and appointment coordination
- Multilingual accompaniment and communication support
- Special medical care and multidisciplinary coordination
- Conditional international commercial-insurance direct billing
Insurance and payment
Verify the exact payer route before care
Qianhai's official guide says international commercial-insurance direct billing is available. Confirm the insurer, exact plan, eligible service, pre-authorization or guarantee of payment, exclusions and deposit; reimbursement may be required when direct billing is unavailable.
Ask both the hospital and insurer
- Is this exact hospital, department and service eligible?
- Is pre-authorization or a guarantee of payment required?
- Will the hospital bill the insurer directly or must you pay first?
- What deposit, deductible, copayment or excluded charge remains?
- Which itemized records are needed if direct billing fails?
Emergency access
Check the correct urgent route
Verification due: the checked official guides do not publish a dedicated 24-hour emergency department contact or confirm that the international center operates as an emergency route. Call 120 for public ambulance dispatch.
For a medical emergency in mainland China, call 120. A hospital’s own urgent-care number is not a substitute for public ambulance dispatch.
Evidence
Sources used for this profile
Links open the source page used for this profile. Content can change after our review date.
Field-level evidence register
The Shenzhen Health Commission institution directory publishes the hospital at 20 Yintian Road, Xixiang Subdistrict, Bao'an District.
Open field sourceThe Qianhai guide lists official WeChat, Health 160, WhatsApp, on-site and patient-service contact routes; users should request the international center specifically.
Open field sourceQianhai's English guide documents English consultation, appointment and accompaniment support; the Chinese guide also describes a multilingual accompaniment team. Exact language and shift availability still require confirmation.
Open field sourceThe checked official guide does not publish a dedicated 24-hour emergency contact or establish the international center as an emergency department route.
Open field sourceQianhai states that international commercial-insurance direct billing is available, but insurer, plan, service, authorization, exclusion and deposit eligibility remains case-specific.
Open field source