At a glance
Practical information
Address699 Pingtang Road, Changning District, Shanghai上海市长宁区平塘路699号
Provider typePrivate hospitalInternational services: listed
Languages listedEnglish-speaking environment, Foreign-language translators, Visit-specific language supportAvailability can vary by department and shift.
Profile review24 July 2026Confirm details directly before travelling.
Published service hours: The provider labels its Appointment Center and Emergency Room as 24-hour services. Patient Services officers are listed as available 08:30–17:30 Monday–Saturday. Outpatient departments, clinicians, interpreters, tests and clinics can follow different schedules.
Appointments
How to contact and request an appointment
Use a provider-published channel to confirm the correct campus, department, clinician availability, accepted ID and estimated charges.
Published booking routes
- 24-hour Appointment Center: 400 639 3900
- Official appointment-request form: choose Shanghai United Family Hospital (Changning) as the location
- Changning main hospital telephone: +86 (21) 2216 3900
- Patient Services: shuptservice@ufh.com.cn
What to confirm when booking
- 01
Select Shanghai United Family Hospital (Changning) and confirm 699 Pingtang Road; the provider operates other hospitals and clinics in Shanghai.
- 02
Record the department, clinician or service, appointment date and time, and a confirmation number or written reply.
- 03
Ask whether English or another requested language is available for the exact clinician, department, date and every visit stage that matters.
- 04
Confirm the accepted identity document and whether records, images, medicine lists or translations should be sent before the visit.
- 05
Request a dated estimate and verify direct billing, pre-authorization, deposit, deductible, copayment and excluded charges separately.
Important limits
- This profile covers the Changning hospital at 699 Pingtang Road, not the Pudong or Jing'an hospitals or nearby Shanghai United Family clinics.
- Submitting the online form or reaching the appointment center is a request route; keep a reply that confirms the campus, department, date and time.
- An English-speaking environment and translator statement do not guarantee that a named clinician or every supporting department will use the requested language.
- A 24-hour Emergency Room and selected 24-hour support services do not mean every outpatient clinic, clinician or interpreter operates around the clock.
Service scope
What the published sources describe
These are access or coordination services stated in published source pages, not a quality ranking or guarantee of availability for a particular patient.
- Inpatient and outpatient care at the Changning hospital
- 24-hour Emergency Room and provider emergency hotline
- 24-hour in-house pediatric, radiology, pharmacy and laboratory services described by the provider
- Operating theatres and inpatient facilities
- Patient Services coordination and problem solving
- English-speaking environment and foreign-language translators described by Patient Services
- Provider clinician directory covering multiple departments
- Insurance direct-billing arrangements subject to plan-level confirmation
Costs and room rates
Request the current daily room rate and a complete estimate
The checked provider pages do not publish a complete current itemized price list for a routine visit. Patient Services explains that the consultation fee is the baseline charge and can vary by clinician type, emergency versus general care, clinical complexity and new-patient status; procedures, tests and treatments are additional charges. Ask for a dated estimate that separates the consultation, tests, imaging, medicines, supplies, facility or procedure fees, inpatient room and any deposit. Do not treat a package or promotion for one service as the price of another visit.
Ask the admissions or international team to confirm
- 01
Whether the consultation is classified as new-patient, returning, general, specialist, urgent-care or Emergency Room care
- 02
Which laboratory, imaging, medicine, supply, procedure and facility charges are included or excluded
- 03
Whether a walk-in or urgent route changes the consultation or service fee
- 04
For possible admission, the room category, daily room charge, physician fees, deposit and discharge settlement process
- 05
The written estimate date, payer network, pre-authorization, deductible, copayment and self-pay fallback
Insurance and payment
Verify the exact payer route before care
The provider publishes direct-billing arrangements with a changing list of insurers. Its insurance page says eligible visits can be billed to the insurer while the patient remains responsible for the applicable copayment or deductible, and that only primary insurance is accepted for direct billing. Confirm the exact insurer, policy, campus, department, service, pre-authorization, guarantee of payment, patient share and fallback claim documents before care.
Ask both the hospital and insurer
- Is this exact hospital, department and service eligible?
- Is pre-authorization or a guarantee of payment required?
- Will the hospital bill the insurer directly or must you pay first?
- What deposit, deductible, copayment or excluded charge remains?
- Which itemized records are needed if direct billing fails?
Emergency access
Check the correct urgent route
The provider lists a 24-hour Emergency Room and 24-hour Emergency Hotline at +86 (21) 2216 3999. Its emergency page says the hotline can provide advice in English and Chinese and help communicate location details for an ambulance request. For public ambulance dispatch in mainland China, call 120; the hospital hotline is a separate provider route.
For a medical emergency in mainland China, call 120. A hospital’s own urgent-care number is not a substitute for public ambulance dispatch.
Evidence
Sources used for this profile
Links open the source page used for this profile. Content can change after our review date.
Field-level evidence register
The provider's Changning hospital page publishes 699 Pingtang Road and the campus-specific telephone and email.
Open field sourceThe provider publishes its appointment center and an online request route; the form allows the patient to select the Changning hospital.
Open field sourcePatient Services describes an English-speaking environment and foreign-language translators. Availability remains visit-, language- and task-specific.
Open field sourceThe provider publishes a 24-hour emergency department and hospital hotline. The profile keeps this separate from public 120 ambulance dispatch.
Open field sourceThe provider describes changing direct-billing arrangements, patient copayments or deductibles and primary-insurance-only direct billing; exact eligibility still requires confirmation.
Open field source