At a glance
Practical information
Address689 Guiping Road, Xuhui District, Shanghai上海市徐汇区桂平路689号
Provider typeInternational hospitalInternational services: listed
Languages listedEnglish, Korean, Japanese, ArabicAvailability can vary by department and shift.
Profile review24 July 2026Confirm details directly before travelling.
Published service hours: The Shanghai government profile lists the hospital as open 24 hours and the contact center as available 24 hours. Confirm the operating time of the exact outpatient department or service.
Appointments
How to contact and request an appointment
Use a provider-published channel to confirm the correct campus, department, clinician availability, accepted ID and estimated charges.
Published booking routes
- 24-hour contact center: 400-8683-000
- Email reservation: info@jiahui.com
- International-patient enquiries: internationaloffice@jiahui.com
- International Office direct line: +86 21 5339 3393
- International-patient WhatsApp: +852 4619 1904
What to confirm when booking
- 01
State the service or department you need and whether the request is urgent or planned.
- 02
Confirm that the appointment is at 689 Guiping Road rather than another Jiahui clinic.
- 03
Ask whether your preferred language is available for the department, date and shift.
- 04
Ask which identity document, previous records and images should be brought or sent in advance.
- 05
Request an estimate and verify insurance or direct billing separately before non-urgent care.
Important limits
- The hospital being open 24 hours does not mean every outpatient department, clinician, interpreter or test operates around the clock.
- The International Office publishes support for records, estimates, language and third-party payment, but acceptance, timing and price remain case-specific.
- Keep the written appointment confirmation and ask the sender to name the campus, department and arrival point.
Service scope
What the published sources describe
These are access or coordination services stated in published source pages, not a quality ranking or guarantee of availability for a particular patient.
- Multilingual international-patient coordination
- Medical enquiry and pre-arrival coordination
- Price-estimate support for a proposed care route
- Interpreter and language-support coordination
- Physician and appointment coordination
- Medical-report preparation support
- International insurance and third-party payer coordination
- Cancer Center, Health Management Center, surgery, and orthopedics and sports medicine listed by the municipal profile
Insurance and payment
Verify the exact payer route before care
Jiahui's provider page states that the hospital can settle eligible Shanghai and cross-region social medical insurance and maintains commercial-insurance direct-billing relationships. A hospital appearing on a partner list does not prove that your policy, department or service is covered. Confirm the exact plan, authorization, patient share, deposit and fallback claim documents with both the hospital and insurer.
Ask both the hospital and insurer
- Is this exact hospital, department and service eligible?
- Is pre-authorization or a guarantee of payment required?
- Will the hospital bill the insurer directly or must you pay first?
- What deposit, deductible, copayment or excluded charge remains?
- Which itemized records are needed if direct billing fails?
Emergency access
Check the correct urgent route
Shanghai's official English healthcare guide lists Jiahui among international hospitals with an emergency department. For a life-threatening emergency, call 120; for a non-ambulance arrival, call the hospital first to confirm the correct entrance and current service route.
For a medical emergency in mainland China, call 120. A hospital’s own urgent-care number is not a substitute for public ambulance dispatch.
Evidence
Sources used for this profile
Links open the source page used for this profile. Content can change after our review date.
Field-level evidence register
The Shanghai Municipal Commission of Health profile publishes 689 Guiping Road in Xuhui District.
Open field sourceThe municipal profile lists the 24-hour contact center and email-reservation address; the provider lists a separate International Office contact.
Open field sourceSeven service languages are listed at hospital level; availability still needs confirmation for the department, date and shift.
Open field sourceShanghai's English emergency-services guide identifies an emergency department at Jiahui. Call 120 for public ambulance dispatch.
Open field sourceThe provider describes social-insurance settlement and commercial direct-billing relationships, while noting that its partner list changes. Individual eligibility still requires confirmation.
Open field source