At a glance
Practical information
AddressHongkou campus, No. 100 Haining Road, Hongkou District, Shanghai 200080上海市虹口区海宁路100号（虹口院区）
Provider typePublic hospitalInternational services: listed
Languages listedEnglish through the International Medical Care Center physician team; confirm the clinician and shift, English, Japanese or German among nursing staff; confirm availabilityAvailability can vary by department and shift.
Profile review29 July 2026Confirm details directly before travelling.
Published service hours: The provider page describes 24-hour outpatient, emergency, home-visit and inpatient services and a 24-hour appointment and service hotline. Confirm the current dedicated number, exact service availability, entrance, clinician and language for the intended time; the statement does not mean every specialty is staffed in every language around the clock.
Appointments
How to contact and request an appointment
Use a provider-published channel to confirm the correct campus, department, clinician availability, accepted ID and estimated charges.
Published booking routes
- +86-21-6324-0090 (provider general hospital contact; ask for the current International Medical Care Center booking and service hotline)
- The official IMCC page describes a 24-hour appointment and service hotline and specialist outpatient appointment services; confirm the current dedicated number through the provider.
- Confirm whether the visit is at the Hongkou northern division or another campus and obtain the exact building, floor and entrance.
What to confirm when booking
- 01
Ask for the International Medical Care Center and confirm whether the visit is at the Hongkou northern division or another campus, including the exact building, floor and entrance.
- 02
State whether the request is for a planned outpatient consultation, urgent assessment, inpatient coordination, physical examination, home visit or another published IMCC service.
- 03
Obtain confirmation of the department, clinician, date, time, campus and booking status rather than treating a general inquiry as a confirmed appointment.
- 04
Confirm the working language for the named clinician and shift; the published English-speaking team and multilingual nursing support are not a universal availability guarantee.
- 05
Ask which identity document, prior records, estimate, deposit, payment method and insurer authorization or guarantee are required for the intended visit.
Important limits
- The provider footer publishes No. 100 Haining Road for the Hongkou campus, while the IMCC page also describes northern and southern inpatient divisions. Confirm the exact campus, building, floor and entrance when booking.
- The provider describes fluent English among the IMCC physician team and English, Japanese or German among nursing staff, but coverage should still be confirmed for the intended department and shift.
- The provider's general contact can route an inquiry but is not represented as the public ambulance number. Call 120 when public ambulance dispatch is needed.
Service scope
What the published sources describe
These are access or coordination services stated in published source pages, not a quality ranking or guarantee of availability for a particular patient.
- International outpatient care
- 24-hour outpatient, emergency and home-visit services
- 24-hour inpatient services
- Specialist appointment coordination
- Expert group consultation coordination
- Oral health and dental treatment
- Traditional Chinese medicine wellbeing guidance
- VIP health-care management
- Physical examinations
- International-conference health services
- Overseas repatriation coordination
Costs and room rates
Request the current daily room rate and a complete estimate
The provider pages checked do not publish a complete current itemized tariff for International Medical Care Center outpatient, emergency, home-visit or inpatient services. Ask the center for a dated estimate covering the clinician, tests, imaging, medicines, supplies, procedures, observation, room, nursing and other professional fees. Published acceptance of cash, cheque and credit card does not establish the final price or insurance eligibility.
Ask the admissions or international team to confirm
- 01
What is the consultation, emergency, home-visit or service base fee for the intended clinician and route?
- 02
Which tests, imaging, medicines, supplies, procedures, observation, room, nursing or outside-specialist charges are additional?
- 03
Is a deposit required, when is it recalculated, and how is any unused balance returned?
- 04
Which payment methods apply to this visit, and will the center provide an itemized statement, invoice and records usable for a claim?
- 05
Has insurer eligibility, authorization or guarantee and any direct-billing route been confirmed for this exact plan, service and date, including the patient balance?
Insurance and payment
Verify the exact payer route before care
The provider says the center collaborates with medical insurance companies, but the checked page does not publish current insurer, plan, service, authorization, guarantee, deposit or direct-billing terms. Confirm whether the hospital will bill the insurer or the patient must pay first, and obtain plan-specific approval from both the center and insurer before care.
Ask both the hospital and insurer
- Is this exact hospital, department and service eligible?
- Is pre-authorization or a guarantee of payment required?
- Will the hospital bill the insurer directly or must you pay first?
- What deposit, deductible, copayment or excluded charge remains?
- Which itemized records are needed if direct billing fails?
Emergency access
Check the correct urgent route
The provider states that the International Medical Care Center offers 24-hour emergency service, but the checked English page does not expose a distinct emergency number or entrance in text. The provider's general contact is +86-21-6324-0090; use it to confirm the IMCC route when appropriate, but call 120 for public ambulance dispatch or a life-threatening emergency.
For a medical emergency in mainland China, call 120. A hospital’s own urgent-care number is not a substitute for public ambulance dispatch.
Evidence
Sources used for this profile
Links open the source page used for this profile. Content can change after our review date.
Field-level evidence register
The provider page's contact footer lists No. 100 Haining Road for the Hongkou campus and describes a northern IMCC division. The exact arrival building and floor require booking confirmation.
Open field sourceThe provider describes a 24-hour appointment and service hotline and publishes +86-21-6324-0090 as the general hospital contact. Callers should request the current dedicated IMCC route.
Open field sourceThe provider states that its center physicians speak fluent English and that nursing staff include English, Japanese or German speakers; shift coverage is not guaranteed.
Open field sourceThe provider explicitly lists 24-hour emergency service at the International Medical Care Center, but the checked text does not publish a separate emergency number or entrance.
Open field sourceThe provider mentions collaboration with medical insurance companies but does not publish current plan-level eligibility, authorization or direct-billing rules.
Open field source