At a glance
Practical information
Address23rd & 24th Floors, Building B, 551 South Pudong Road, Pudong New Area, Shanghai上海市浦东新区浦东南路551号B楼23层和24层
Provider typeInternational hospitalInternational services: listed
Languages listedEnglish, Chinese, Translation on requestAvailability can vary by department and shift.
Profile review24 July 2026Confirm details directly before travelling.
Published service hours: General outpatient appointments: 09:00–17:00, Monday–Sunday. Urgent care and inpatient service: 24 hours, 365 days. The provider lists its direct-billing team as available 09:00–17:00 daily; after-hours direct billing depends on the insurer's arrangement with SEIMC.
Appointments
How to contact and request an appointment
Use a provider-published channel to confirm the correct campus, department, clinician availability, accepted ID and estimated charges.
Published booking routes
- +86-21-5879-9999 (24-hour provider hotline for appointments and urgent inquiries)
- +86-150-0019-0899 (24-hour alternative number)
- care@seimc.com.cn (general service and appointment email; answered during working hours)
- The provider says walk-ins are accepted when an appointment has not been made; call ahead when possible to confirm the department and floor.
What to confirm when booking
- 01
State whether the visit is routine, urgent or a follow-up, then name the specialty or main symptom so reception can confirm the correct route.
- 02
Confirm whether the visit is booked or walk-in, the date and time, the clinician or department, and whether to report to the 23rd or 24th floor.
- 03
Ask whether the intended clinician can consult in English or whether separate translation support must be arranged.
- 04
Confirm the identity documents needed for the patient and, for a child, the parent or guardian; ask how advance registration should be submitted securely.
- 05
Ask for the applicable consultation or emergency fee, expected additional charges, deposit requirement and insurance pre-authorization before the visit.
Important limits
- Use Building B and confirm the 23rd- versus 24th-floor arrival route; the correct floor changes between regular clinic hours and after-hours urgent care.
- The two provider hotlines are hospital contacts, not public ambulance dispatch. Call 120 when an ambulance is required.
- The care mailbox is not monitored around the clock. Use the published 24-hour telephone numbers for urgent needs.
- A provider statement that walk-ins are accepted does not guarantee that a particular specialist, test or language arrangement is immediately available.
- The two published fee ranges and direct-billing arrangements can change. Confirm the applicable schedule and obtain a current estimate.
Service scope
What the published sources describe
These are access or coordination services stated in published source pages, not a quality ranking or guarantee of availability for a particular patient.
- 24-hour urgent care
- International outpatient appointments
- Inpatient service
- Family medicine
- Cardiology
- Surgery
- Obstetrics and gynecology
- Pediatrics
- Ophthalmology
- Dermatology
- Psychology
- Chinese medicine and acupuncture
- Rehabilitation
- Pharmacy
- Medical imaging and on-site laboratory diagnostics
- Translation on request
Costs and room rates
Published prices and what to confirm
The provider home page currently publishes two basic visit-fee ranges: a consultation fee and an emergency fee. These two lines are not a complete episode-of-care estimate and do not explain every possible test, medicine, supply, procedure, observation or inpatient charge. The payment page says an outpatient deposit may be required when the total exceeds RMB 5,000 and an inpatient or procedure deposit may be required for self-pay patients or when a guarantee of payment has not arrived. Request a dated estimate for the exact service.
Published on the provider home page. Confirm which clinician and service level the range covers.
Published on the provider home page. The line does not state whether tests, treatment, medicines, supplies, observation or admission are included.
Ask the admissions or international team to confirm
- 01
Which point in the published consultation or emergency range applies to this visit, and what determines the final base fee?
- 02
Which tests, imaging, medicines, supplies, procedures, observation, room or specialist charges are additional?
- 03
Is a deposit required, how much is it, and when will any unused balance be returned?
- 04
Which payment methods are currently accepted, and can the hospital provide an itemized statement and the receipt required by the insurer?
- 05
If direct billing is planned, has the hospital received a valid guarantee of payment and what deductible, copayment or excluded charge remains?
Insurance and payment
Verify the exact payer route before care
The provider says it has direct-billing agreements with international insurers, but eligibility depends on the exact insurer, policy, benefit, service and authorization. Bring the insurance card, passport or other valid ID and a valid credit card. If coverage cannot be verified, a guarantee of payment is missing or the service is excluded, the provider may require payment up front; it says it can supply claim documents when direct billing is unavailable.
Ask both the hospital and insurer
- Is this exact hospital, department and service eligible?
- Is pre-authorization or a guarantee of payment required?
- Will the hospital bill the insurer directly or must you pay first?
- What deposit, deductible, copayment or excluded charge remains?
- Which itemized records are needed if direct billing fails?
Emergency access
Check the correct urgent route
The provider currently describes 24-hour urgent care and says its English- and Chinese-language hotlines are answered around the clock. During published clinic hours, urgent patients are directed to the 24th floor; after hours, the provider directs them to the 23rd floor. Call +86-21-5879-9999 or +86-150-0019-0899 before arrival when possible. For public ambulance dispatch in mainland China, call 120.
For a medical emergency in mainland China, call 120. A hospital’s own urgent-care number is not a substitute for public ambulance dispatch.
Evidence
Sources used for this profile
Links open the source page used for this profile. Content can change after our review date.
Field-level evidence register
The provider home page publishes Building B, floors 23 and 24, and the 551 South Pudong Road address.
Open field sourceThe provider publishes two 24-hour telephone booking routes and a working-hours service mailbox.
Open field sourceThe provider identifies English and Chinese for its hotline and says translation is available on request; department-level availability still needs confirmation.
Open field sourceThe provider describes 24-hour urgent care, two hotlines, walk-ins and the after-hours arrival route. Public ambulance dispatch remains 120.
Open field sourceThe provider publishes direct-billing, guarantee-of-payment, deposit, self-pay and claim-document conditions; eligibility remains plan-specific.
Open field source