At a glance
Practical information
AddressJiefang Campus: 88 Jiefang Road, Shangcheng District; Binjiang Campus: 1511 Jianghong Road, Binjiang District, Hangzhou浙江省杭州市上城区解放路88号（解放院区）；滨江区江虹路1511号（滨江院区）
Provider typePublic hospitalInternational services: listed
Languages listedEnglish international-patient coordinationAvailability can vary by department and shift.
Profile review14 July 2026Confirm details directly before travelling.
Published service hours: International Medicine Department contact hours: Monday–Friday 08:00–17:00. Official guidance requests booking at least one day in advance.
Appointments
How to contact and request an appointment
Use a provider-published channel to confirm the correct campus, department, clinician availability, accepted ID and estimated charges.
Published booking routes
- +86-571-8971-3988 (International Medicine Department, Monday–Friday 08:00–17:00)
- intlmed@zju.edu.cn
- Official English online appointment form
- International Medicine Department WeChat account
Important limits
- The international pages do not state that all international patients use one campus; the appointment team must confirm the campus.
- International coordination in English does not prove every clinician speaks English.
Service scope
What the published sources describe
These are access or coordination services stated in published source pages, not a quality ranking or guarantee of availability for a particular patient.
- Pre-visit record review
- Specialist matching
- Visit and admission coordination
- Medical transfer coordination
- Post-discharge follow-up
Insurance and payment
Verify the exact payer route before care
Bring insurance information and confirm current billing arrangements and authorization with the international team.
Ask both the hospital and insurer
- Is this exact hospital, department and service eligible?
- Is pre-authorization or a guarantee of payment required?
- Will the hospital bill the insurer directly or must you pay first?
- What deposit, deductible, copayment or excluded charge remains?
- Which itemized records are needed if direct billing fails?
Emergency access
Check the correct urgent route
The provider confirms emergency-medicine services but the checked international pages do not publish a dedicated international emergency line or English schedule. Call 120 for public ambulance dispatch.
For a medical emergency in mainland China, call 120. A hospital’s own urgent-care number is not a substitute for public ambulance dispatch.
Evidence
Sources used for this profile
Links open the source page used for this profile. Content can change after our review date.
Field-level evidence register
Jiefang and Binjiang campus addresses on official English site.
Open field sourceInternational appointment contact, timing and materials.
Open field sourceInternational coordination available; clinician language matched case by case.
Open field sourceEmergency service exists, but international emergency contact and language coverage were not published on checked pages.
Open field sourceInsurance details are requested for booking; direct-billing terms are not assumed.
Open field source