At a glance
Practical information
Address200 Yuanzhao Road, Pudong New Area, Shanghai上海市浦东新区园照路200号
Provider typeInternational hospitalInternational services: listed
Languages listedEnglish (listed for selected clinicians), Mandarin, Other languages vary by clinicianAvailability can vary by department and shift.
Profile review24 July 2026Confirm details directly before travelling.
Published service hours: The provider labels +86-21-6129-3000 as a 24-hour hotline. It does not publish one universal outpatient schedule on the checked appointment and patient-services pages; confirm the exact department and clinician hours when booking.
Appointments
How to contact and request an appointment
Use a provider-published channel to confirm the correct campus, department, clinician availability, accepted ID and estimated charges.
Published booking routes
- +86-21-6129-3000 (customer service and 24-hour provider hotline)
- shanghai@rafflesmedical.com (provider appointment email)
- Message customer service through the hospital's official WeChat account
What to confirm when booking
- 01
State the requested department, clinician if known, main concern, preferred dates and whether the visit is new or follow-up.
- 02
Ask customer service to confirm the exact appointment date, time, clinician, department and Qiantan hospital location rather than treating an inquiry as a confirmed booking.
- 03
Confirm the clinician's working language and whether the hospital can arrange additional language support for that specific appointment.
- 04
For a first visit, plan to arrive 15 minutes early with the passport or accepted ID and insurance card, as the provider instructs.
- 05
Ask for the consultation fee, likely additional charges, payment route and insurer authorization requirements before travelling.
Important limits
- This profile covers Raffles Hospital Shanghai at 200 Yuanzhao Road in Qiantan, Pudong. Confirm the hospital rather than a different Raffles clinic or city.
- The provider tells first-time patients to arrive 15 minutes early with an ID or passport and insurance card so customer service can create the medical file.
- Clinician profiles publish individual language information. Confirm the language for the named clinician and appointment rather than assuming whole-hospital coverage.
- The provider hotline is not the public ambulance number. Call 120 when public ambulance dispatch is needed.
Service scope
What the published sources describe
These are access or coordination services stated in published source pages, not a quality ranking or guarantee of availability for a particular patient.
- Emergency services
- Family medicine
- Internal medicine
- Paediatrics
- Gynaecology
- Dental care
- Mental health and counselling
- Heart Centre
- Orthopaedics and sports medicine
- General surgery
- Dermatology
- Gastroenterology
- Vaccination
- Health screening
- Visa health checkups
- Laboratory tests and radiological assessment
- Inpatient services
Costs and room rates
Request the current daily room rate and a complete estimate
The provider pages reviewed do not publish a complete current itemized tariff for outpatient, emergency or inpatient care. Ask customer service for the consultation fee and a dated estimate for the intended department, tests, imaging, medicines, supplies, procedure, observation or admission. Direct billing does not remove deductibles, copayments, exclusions or patient balances.
Ask the admissions or international team to confirm
- 01
What is the consultation or emergency base fee for this clinician and service route?
- 02
Which tests, imaging, medicines, supplies, procedures, observation, room or specialist charges are additional?
- 03
Is a deposit required, and when and how is any unused balance returned?
- 04
Which payment methods are accepted for this visit, and will the hospital provide an itemized statement and usable receipt?
- 05
If direct billing is planned, has eligibility been verified for this exact plan, service and date, and what deductible, copayment or excluded balance remains?
Insurance and payment
Verify the exact payer route before care
The provider says direct billing is available for health plans from many major insurers and that only primary insurance coverage is accepted for direct billing. This does not establish eligibility for every insurer, plan, service or date. Ask hospital customer service and the insurer to confirm network status, authorization, guarantee of payment, deductible, copayment, exclusions, deposit and any patient balance.
Ask both the hospital and insurer
- Is this exact hospital, department and service eligible?
- Is pre-authorization or a guarantee of payment required?
- Will the hospital bill the insurer directly or must you pay first?
- What deposit, deductible, copayment or excluded charge remains?
- Which itemized records are needed if direct billing fails?
Emergency access
Check the correct urgent route
The provider publishes an Emergency Department for acute medical and surgical conditions, trauma, observation, laboratory tests and radiological assessment. It labels +86-21-6129-3000 as a 24-hour hotline, but the checked emergency page does not separately publish a universal emergency-department schedule. For a life-threatening situation or public ambulance dispatch, call 120 rather than waiting for an appointment or relying on the hospital hotline.
For a medical emergency in mainland China, call 120. A hospital’s own urgent-care number is not a substitute for public ambulance dispatch.
Evidence
Sources used for this profile
Links open the source page used for this profile. Content can change after our review date.
Field-level evidence register
The provider patient-services page publishes 200 Yuan Zhao Road in Pudong's Qiantan area and the Chinese address 上海市浦东新区园照路200号.
Open field sourceThe provider explicitly publishes three appointment routes: the +86-21-6129-3000 hotline, shanghai@rafflesmedical.com and customer-service chat through the official WeChat account.
Open field sourceThe provider publishes an English doctor directory and individual clinician profiles with language fields. Language is clinician-specific, so the requested doctor's profile and the appointment confirmation control.
Open field sourceThe provider publishes an Emergency Department scope and a 24-hour hospital hotline. The checked page does not separately state a universal department schedule, and the provider hotline is not represented as the public 120 ambulance line.
Open field sourceThe provider describes direct billing with major insurers, plan-dependent patient balances and a primary-insurance-only condition. Exact eligibility and authorization still require confirmation.
Open field source