At a glance
Practical information
AddressShilaoren Community, No. 319 Hong Kong East Road, Laoshan District, Qingdao, Shandong山东省青岛市崂山区香港东路319号石老人社区
Provider typeInternational hospitalInternational services: listed
Languages listedChinese and English through the documented emergency route, English customer-care route through official WeChatAvailability can vary by department and shift.
Profile review29 July 2026Confirm details directly before travelling.
Published service hours: Emergency treatment: 24 hours. Urgent-care outpatient hours differ by weekday, weekend and holiday; confirm before arrival.
Appointments
How to contact and request an appointment
Use a provider-published channel to confirm the correct campus, department, clinician availability, accepted ID and estimated charges.
Published booking routes
- 4008-919191 (24-hour Service Center)
- Official WeChat account UFH4008919191; select EN Service for English customer care from 08:00 to 20:00
- Provider online appointment form
What to confirm when booking
- 01
Confirm Qingdao United Family Hospital at 319 Hong Kong East Road in Laoshan District rather than another United Family location.
- 02
Record the department or service, clinician if applicable, appointment date and time, and the provider's written or recorded confirmation.
- 03
Ask whether English support is available for the exact clinician, registration, consent, tests, pharmacy, payment and follow-up tasks needed.
- 04
Confirm the accepted identity document and whether prior records, images, medicine lists or translations should be prepared before arrival.
- 05
Request a dated estimate and verify insurance eligibility, pre-authorization, direct billing, deposit, copayment, deductible and excluded charges separately.
Important limits
- The emergency page documents Chinese and English care, but language support for the intended specialty and clinician should still be confirmed when booking.
- Do not confuse the separately published urgent-care outpatient hours with the provider's 24-hour emergency-treatment statement.
- The 4008-919191 number is a China service route. If it cannot be reached from the patient's location, use the provider's online form or published WeChat instructions and wait for confirmation.
- A provider appointment request, insurer name or direct-billing statement does not confirm a slot or coverage for an individual visit.
Service scope
What the published sources describe
These are access or coordination services stated in published source pages, not a quality ranking or guarantee of availability for a particular patient.
- International outpatient and inpatient care
- 24-hour Service Center for appointment requests
- Provider online appointment request
- English customer-care route through official WeChat
- Chinese- and English-language care through the documented emergency route
- Provider-listed 24-hour emergency treatment
- Conditional insurance and direct-billing coordination
Costs and room rates
Published prices and what to confirm
The live provider QDU General Price List checked on 29 July 2026 publishes the examples below and says prices are subject to yearly revision without notice. The list is not a complete quote for an individual visit or admission. Ask Patient Services for a dated estimate that separates the consultation, tests, imaging, medicines, supplies, procedures, emergency or observation charges, room and nursing charges, deposit and the amount expected from the patient after insurance.
Provider general price list; tests, medicines, procedures and other care can add separate charges.
This consultation line is not an all-in inpatient or admission price.
The provider says this line includes the private room, meals, non-chargeable consumables and general nursing care.
The provider lists an hourly range; request the applicable room category and complete expected charges.
The provider says the line includes examination, diagnosis and supplies; confirm the exact study and any additional services.
Ask the admissions or international team to confirm
- 01
Which QDU price-list line applies to the exact clinician, department, appointment type and service date
- 02
Likely laboratory, imaging, medicine, supply, procedure, facility, urgent-care or emergency charges outside the consultation
- 03
For possible admission, the available room class, daily room charge, nursing or physician charges, deposit and discharge settlement route
- 04
Which insurer, policy, service and authorization qualify for direct billing, and which copayment, deductible or excluded amount remains
- 05
The estimate date and validity, cancellation terms, payment methods, itemized documents and self-pay fallback if direct billing is not approved
Insurance and payment
Verify the exact payer route before care
The provider says it accepts plans from most major carriers, but direct billing is limited to primary coverage and depends on the exact plan, co-payment and deductible. Confirm authorization before care.
Ask both the hospital and insurer
- Is this exact hospital, department and service eligible?
- Is pre-authorization or a guarantee of payment required?
- Will the hospital bill the insurer directly or must you pay first?
- What deposit, deductible, copayment or excluded charge remains?
- Which itemized records are needed if direct billing fails?
Emergency access
Check the correct urgent route
The provider lists emergency treatment as 24-hour and publishes 0532-8163-3120 as its urgent-treatment hotline. Its urgent-care outpatient clinic has separate limited hours; call 120 for public ambulance dispatch.
For a medical emergency in mainland China, call 120. A hospital’s own urgent-care number is not a substitute for public ambulance dispatch.
Evidence
Sources used for this profile
Links open the source page used for this profile. Content can change after our review date.
Field-level evidence register
The provider publishes the Shilaoren Community address on Hong Kong East Road for its Qingdao main campus.
Open field sourceThe provider lists a 24-hour Service Center, an English WeChat customer-care route and an online appointment form.
Open field sourceThe emergency page explicitly states care in English or Chinese; confirm language coverage for any other specialty or shift.
Open field sourceThe provider lists emergency treatment as 24-hour and publishes an urgent-treatment hotline; urgent-care outpatient hours are separate.
Open field sourceDirect billing is stated only for primary coverage and remains subject to the exact carrier plan, co-payment, deductible and authorization.
Open field source