At a glance
Practical information
Address261 Huansha Road, Shangcheng District, Hangzhou, Zhejiang浙江省杭州市上城区浣纱路261号
Provider typePublic hospitalInternational services: listed
Languages listedCurrent spoken-language and interpreter coverage is not published; confirm before bookingAvailability can vary by department and shift.
Profile review14 July 2026Confirm details directly before travelling.
Published service hours: International contact line: Monday–Friday, 08:00–12:00 and 13:30–17:00; clinical time is confirmed after the request.
Appointments
How to contact and request an appointment
Use a provider-published channel to confirm the correct campus, department, clinician availability, accepted ID and estimated charges.
Published booking routes
- Official international appointment form at https://en.hz-hospital.com/appointment
- +86-571-5600-7402 (Monday–Friday, 08:00–12:00 and 13:30–17:00)
- global_hzfh@163.com
- Submit at least three days before the intended visit
Important limits
- The provider asks patients to submit the international appointment request at least three days before the visit and bring a passport, insurance card and medical records.
- The checked current pages do not publish the international service's arrival floor; confirm the correct building and reception point before travel.
Service scope
What the published sources describe
These are access or coordination services stated in published source pages, not a quality ranking or guarantee of availability for a particular patient.
- International outpatient appointment coordination
- Specialist matching through the international service
Insurance and payment
Verify the exact payer route before care
The provider tells patients to check with their insurer or the hospital's direct-billing list before visiting. This does not confirm a particular plan or service; verify preauthorization, guarantee of payment, exclusions and any deposit with both parties.
Ask both the hospital and insurer
- Is this exact hospital, department and service eligible?
- Is pre-authorization or a guarantee of payment required?
- Will the hospital bill the insurer directly or must you pay first?
- What deposit, deductible, copayment or excluded charge remains?
- Which itemized records are needed if direct billing fails?
Emergency access
Check the correct urgent route
The international appointment page says the service is for non-urgent appointments only and instructs medical emergencies to call 120. It does not publish a dedicated international emergency route.
For a medical emergency in mainland China, call 120. A hospital’s own urgent-care number is not a substitute for public ambulance dispatch.
Evidence
Sources used for this profile
Links open the source page used for this profile. Content can change after our review date.
Field-level evidence register
The provider's contact page publishes 261 Huansha Road as the hospital address; the current international-service floor is not published on the checked pages.
Open field sourceThe provider offers an International Medicine Department request form, asks for at least three days' notice and publishes telephone and email reservation routes.
Open field sourceThe English-language appointment form is intended for overseas patients but does not state current spoken-language, clinician-language or interpreter coverage; no coverage is inferred from the page language.
Open field sourceThe provider explicitly limits the international form to non-urgent appointments and directs medical emergencies to 120; no international emergency entrance or language route is published.
Open field sourceThe provider tells patients to confirm acceptance with their insurer or the hospital's direct-billing list; plan, service, authorization, guarantee-of-payment and deposit conditions remain patient-specific.
Open field source