At a glance
Practical information
Address899 Pinghai Road, Gusu District, Suzhou, Jiangsu江苏省苏州市姑苏区平海路899号
Provider typePublic hospitalInternational services: not confirmed
Languages listedNot confirmed in checked official sourcesAvailability can vary by department and shift.
Profile review14 July 2026Confirm details directly before travelling.
Appointments
How to contact and request an appointment
Use a provider-published channel to confirm the correct campus, department, clinician availability, accepted ID and estimated charges.
Published booking routes
- Official WeChat account '苏州大学附属第一医院' → 微服务 → 预约挂号取号
- Call 12320 Suzhou Health Hotline
- Official '苏州12320' WeChat account
- Main Campus outpatient self-service machine
Important limits
- Use the Main Campus at 899 Pinghai Road. The Shizi Street Campus suspended emergency service on 1 January 2026 and all outpatient service on 16 January 2026 during its improvement project.
- Select the Main Campus in WeChat or 12320 and re-check the campus on the confirmation before travel.
- No official interpreter or foreign-language statement was found in the checked notice. Arrange language support unless the hospital confirms it for the intended department and shift.
Service scope
What the published sources describe
These are access or coordination services stated in published source pages, not a quality ranking or guarantee of availability for a particular patient.
- General outpatient appointments
- 24-hour emergency service
- Inpatient and specialist care
Insurance and payment
Verify the exact payer route before care
Verification due: the checked official notice does not publish commercial-insurance acceptance or direct-billing terms. Confirm insurer, plan, service, authorization and deposit before non-emergency care.
Ask both the hospital and insurer
- Is this exact hospital, department and service eligible?
- Is pre-authorization or a guarantee of payment required?
- Will the hospital bill the insurer directly or must you pay first?
- What deposit, deductible, copayment or excluded charge remains?
- Which itemized records are needed if direct billing fails?
Emergency access
Check the correct urgent route
Suzhou's government says the Main Campus provides 24-hour uninterrupted emergency service. The Shizi Street Campus emergency department stopped service on 1 January 2026; call 120 for public ambulance dispatch.
For a medical emergency in mainland China, call 120. A hospital’s own urgent-care number is not a substitute for public ambulance dispatch.
Evidence
Sources used for this profile
Links open the source page used for this profile. Content can change after our review date.
Field-level evidence register
The Suzhou government notice publishes the Main Campus address as 899 Pinghai Road, Gusu District, and directs patients there during the Shizi Street Campus project.
Open field sourceThe notice lists the hospital's official WeChat route, the 12320 telephone and WeChat routes, and Main Campus self-service machines; passport compatibility is not stated.
Open field sourceThe checked government notice does not identify English-speaking staff, an interpreter service or a foreign-patient desk.
Open field sourceThe city notice states that the Main Campus provides 24-hour uninterrupted emergency service and that Shizi Street emergency service stopped on 1 January 2026.
Open field sourceThe checked notice does not publish commercial-insurance acceptance, direct-billing, pre-authorization or deposit rules.
Open field source