At a glance
Practical information
AddressFAHZU Headquarters, 1367 West Wenyi Road, Yuhang District, Hangzhou, Zhejiang浙江省杭州市余杭区文一西路1367号（浙大一院总部一期）
Provider typePublic hospitalInternational services: listed
Languages listedEnglish-language service through the International Healthcare CenterAvailability can vary by department and shift.
Profile review14 July 2026Confirm details directly before travelling.
Published service hours: International Healthcare Center: Monday–Friday, 08:00–12:00 and 13:30–17:00. The provider asks patients to book at least one day ahead.
Appointments
How to contact and request an appointment
Use a provider-published channel to confirm the correct campus, department, clinician availability, accepted ID and estimated charges.
Published booking routes
- +86-571-87234455 (International Healthcare Center)
- fahzuinternational@163.com
- Telephone, Alipay or WeChat through the provider's appointment routes
Important limits
- The center is described as being at FAHZU's main campus; confirm the exact building at the Yuhang headquarters when booking.
- English-speaking clinicians are described as available where applicable, not guaranteed for every specialty or shift.
Service scope
What the published sources describe
These are access or coordination services stated in published source pages, not a quality ranking or guarantee of availability for a particular patient.
- International outpatient coordination
- International inpatient coordination
- English medical records and reports
- International-insurance billing support
Insurance and payment
Verify the exact payer route before care
The provider states that direct billing is available for patients covered by eligible high-end international commercial insurance plans. Verify the current company list, plan, service and authorization.
Ask both the hospital and insurer
- Is this exact hospital, department and service eligible?
- Is pre-authorization or a guarantee of payment required?
- Will the hospital bill the insurer directly or must you pay first?
- What deposit, deductible, copayment or excluded charge remains?
- Which itemized records are needed if direct billing fails?
Emergency access
Check the correct urgent route
FAHZU's official patient guide lists 24-hour emergency service at Headquarters Phase I, Qingchun Campus and Zhejiang Campus. Language assistance is on demand and not guaranteed for every language; call 120 for public ambulance dispatch.
For a medical emergency in mainland China, call 120. A hospital’s own urgent-care number is not a substitute for public ambulance dispatch.
Evidence
Sources used for this profile
Links open the source page used for this profile. Content can change after our review date.
Field-level evidence register
The center is described as an independent facility at the main campus; the official location list identifies Headquarters Phase I at 1367 West Wenyi Road.
Open field sourceThe provider publishes the center telephone, email, working hours and advance-booking instruction.
Open field sourceComprehensive English-language services and English-speaking staff where applicable are published; this is not a guarantee for every clinician.
Open field sourceThe provider explicitly lists year-round 24/7 emergency service at three campuses and says language help is on demand.
Open field sourceInternational commercial-insurance direct billing is described for eligible patients; insurer, plan and authorization remain conditional.
Open field source