At a glance
Practical information
Address2 Jiangtai Road, Chaoyang District, Beijing 100015北京市朝阳区将台路2号
Provider typePrivate hospitalInternational services: listed
Languages listedEnglish, 24-hour telephone interpretation in 40+ languages, Multilingual Patient ServicesAvailability can vary by department and shift.
Profile review24 July 2026Confirm details directly before travelling.
Published service hours: The 24-hour Service Center is published for appointments and enquiries. Official WeChat appointment support is listed as 08:00–20:00 daily. Patient Services officers are listed as 08:30–19:00 Monday–Friday and 08:30–17:30 on weekends.
Appointments
How to contact and request an appointment
Use a provider-published channel to confirm the correct campus, department, clinician availability, accepted ID and estimated charges.
Published booking routes
- 24-hour Service Center: 4008-919191
- Main-campus telephone: +86-10-5927-7000
- Appointment email: 4008919191@ufh.com.cn
- Official WeChat Service Account: UFH4008919191 (published support hours 08:00–20:00 daily)
What to confirm when booking
- 01
Confirm Beijing United Family Hospital at 2 Jiangtai Road; the network also has other hospitals, medical centers and clinics.
- 02
Name the department, reason for the visit and preferred clinician or language, then ask whether a referral or prior records are needed.
- 03
Confirm the date, arrival time, building, registration desk and identity document accepted for the patient record.
- 04
Ask whether direct clinician communication, on-site language support or the 24-hour telephone interpretation route will be used.
- 05
Request the consultation fee, likely additional charges, cancellation terms and insurance authorization route in writing.
Important limits
- Beijing United Family Hospital is the 2 Jiangtai Road main campus. A booking with another United Family clinic or hospital is not automatically a booking here.
- The two live provider price pages show different figures for some similar categories. Use them for orientation and request a dated written estimate.
- The provider describes staff languages and a telephone interpretation service, but a specific clinician's language should still be confirmed for the appointment.
- A 24-hour Service Center can coordinate appointments and enquiries; it does not guarantee that every outpatient specialty operates around the clock.
Service scope
What the published sources describe
These are access or coordination services stated in published source pages, not a quality ranking or guarantee of availability for a particular patient.
- Primary care and specialist consultations at the main hospital
- Surgery, maternity, paediatrics, oncology and preventive health services listed by the provider
- 24-hour full-service Emergency Department
- English-speaking emergency nurses and 24-hour telephone translation beyond English and Mandarin
- Patient Services support for language, communication, transport and accommodation questions
Costs and room rates
Published prices and what to confirm
The provider has two live pricing pages checked on 24 July 2026. The examples below come from the page titled “Common Service Price List.” A separate BJU General Price List shows different figures for some similar categories—for example, RMB 6,890 rather than RMB 6,998 for a private room, and RMB 1,135–1,840 for a new outpatient visit rather than RMB 500–1,800 for a primary outpatient visit. The category definitions are not identical and neither page is a complete quote. Ask which schedule applies to the exact campus, clinician, service date and care plan.
Common Service Price List; additional tests, medicines and procedures are separate.
Common Service Price List; confirm the clinician level and appointment type.
This is the emergency evaluation-and-management line, not the complete emergency bill.
The common list includes accommodation, meal, general nursing and stated non-chargeable consumables.
Room charge only; request the full expected inpatient estimate.
The common list says disposable supplies and pharmacy charges are excluded.
Ask the admissions or international team to confirm
- 01
Which published price schedule applies to this campus, department, clinician and appointment date?
- 02
What is included in the consultation or room line, and which tests, imaging, medicines, supplies and procedures are additional?
- 03
For planned admission, what room class is available, what deposit is required and what is the complete estimated range?
- 04
For emergency or observation care, which evaluation, facility, monitoring, imaging, laboratory and specialist charges may be added?
- 05
How long is the quote valid, what are the cancellation or refund terms and which amount remains after insurance?
Insurance and payment
Verify the exact payer route before care
The provider says it has direct-billing arrangements with a changing list of insurers and accepts only primary insurance for direct billing. This does not confirm that a particular policy, department, clinician, treatment or room class is eligible. Ask the hospital to verify the insurer and plan, then obtain any pre-authorization or guarantee of payment and confirm the copayment, deductible, deposit and excluded charges.
Ask both the hospital and insurer
- Is this exact hospital, department and service eligible?
- Is pre-authorization or a guarantee of payment required?
- Will the hospital bill the insurer directly or must you pay first?
- What deposit, deductible, copayment or excluded charge remains?
- Which itemized records are needed if direct billing fails?
Emergency access
Check the correct urgent route
The provider lists a 24-hour Emergency Hotline at +86-10-5927-7120 and a full-service Emergency Department with English-speaking nurses and 24-hour translation beyond English and Mandarin. For public ambulance dispatch in mainland China, call 120.
For a medical emergency in mainland China, call 120. A hospital’s own urgent-care number is not a substitute for public ambulance dispatch.
Evidence
Sources used for this profile
Links open the source page used for this profile. Content can change after our review date.
Field-level evidence register
The provider main-campus page publishes the 2 Jiangtai Road address and distinguishes the wider Beijing network.
Open field sourceThe provider publishes the 24-hour Service Center, main-campus telephone, appointment email and WeChat route.
Open field sourcePatient Services publishes staff-language support and free 24-hour telephone interpretation in more than 40 languages.
Open field sourceThe provider describes 24-hour emergency care, English-speaking nurses and 24-hour translation; the hotline is published on the main-campus page.
Open field sourceThe provider describes changing direct-billing arrangements and says only primary insurance is accepted for direct billing.
Open field source